Frequently Asked Questions !

Before you book

We do our best to make every move happen. Open our booking page, and enter each location at which you need help. If we don’t service one or more locations, you can book hourly services, like packing, loading, unloading, or driving services at the locations we do service. For long distance moves, submit your locations and we’ll get in touch.

We provide a variety of packages, including truck move options. If you reserve a move with a truck, we’ll provide a driver and a set of tools on the truck, as well as blankets to pad and wrap your furniture. However, we do not offer packing services, so we request that all items be packed prior to the move.

In most cases, moving with the trucks on our platform—which are insured, maintained, and stocked with moving equipment—can be cheaper, more efficient, and provide more peace of mind. If you prefer to provide and drive your own moving truck, simply select our Moving Labor services. You’ll still get the mind-blowing customer service we’re known for.

Please note, your pros cannot drive or park your rented or personal truck. And, since our tools are stocked on our trucks, your pros will not have tools with them. For best results, please rent moving equipment along with the truck you rent—tools such as dolly, pads, wrap, straps—to prevent damages and make the move more efficient.

Our pros are skilled at moving, not out-of-the-box assembly. However, as long as you have the tools and instructions, they will be willing to help (though we cannot disassemble or re-assemble equipment like ellipticals, large items like bunk beds, or electronics).

If you ordered a local or long-distance move with a our provided truck, the pros will be equipped with a tool set and moving equipment, such as dollies and blankets. As in hourly labor services, our pros are skilled at moving, not new, out-of-the-box furniture assembly. However, as long as you have the tools and instructions, they will be willing to help (though we cannot disassemble or re-assemble equipment like ellipticals, large items like bunk beds, or electronics).

Items that weigh more than 300 pounds; items that exceed the clearance of hallways, stairways, or doorways; drugs or drug paraphernalia; perishable items; items prohibited by law; weapons, explosives, flammable liquids; anything that would otherwise put the safety of the crew, the truck, the customer, or the customer’s belongings at risk. If you are unsure whether your items fall into the categories above, please give us a call at 1-832-339-8070.

What to expect on move day

Your service team lead has your phone number and will contact you prior to the service. If you need to initiate contact, please do so by calling our customer care team at 1-832-339-8070.

For your safety, We prohibit customers from actively participating in the moving process. Our insurance prohibits us from allowing customers onto truck ramps, lift gates, or inside of the truck. We cannot be responsible for injuries or damages that occur because of, or on behalf of, a customer’s or non-customer’s actions.

Some of our pros are allergic to certain pets, so regardless of whether your pets will be present on move day. Please let us know if you are a pet owner. We encourage you to find a pet-sitter for move day or reserve a closed room in the home where they can stay undisturbed.
We continually monitor weather conditions and respond when your move may be affected. In cases of severe weather, when other service providers pause operations, we talk with you to reschedule your move. When the inclement weather is less severe, we coordinate with you and your move team to judge the best course of action. Of course, the safety of you and your move team is most important; if you’re concerned about weather on your move day, please call us at 1-832-339-8070.

Kamran B.

“They did a great job with my move. I will definitely recommend this company to my family and friends.”